What is Hotel Jan and where is it located?

Hotel Jan is an intimate 3-star hotel housed in a 600-year-old tenement at Grodzka 11 in Kraków’s Old Town, just 50 metres from the Main Market Square.

What are the hotel’s opening hours for reception?

The reception is open 24 hours a day, 7 days a week.

Does the hotel offer free Wi‑Fi?

Yes — free Wi‑Fi is provided throughout the hotel.

Is the hotel suitable for families?

Yes. Many room types are suitable for families (Deluxe can be configured 2+2 and some rooms allow an extra bed). Please check the specific room description and availability when booking.

How close is the hotel to Kraków’s main attractions?

The hotel is 50 metres (about a 1‑minute walk) from the Main Market Square. Wawel Castle is approximately 3 minutes on foot, the Main Train Station about 10 minutes, and the Kazimierz district about 10 minutes.

Is there a parking option for guests?

Yes. Guest parking is available 24/7, secured, and located about 450 metres from the hotel (approximately a 5‑minute walk).

Does the hotel have lifts or is it accessible?

The hotel has an elevator that serves all floors. If you have specific accessibility needs please contact the hotel before arrival so staff can assist.

Can I arrive by public transport from the train station?

Yes. Kraków Główny (Main Train Station) is about a 10‑minute walk from the hotel. Taxis and public transport options are also readily available near the station.

What room types are available at Hotel Jan?

Room types include Superior, Apartment with terrace, Standard, Deluxe, Economy and Single. Capacities range from single occupancy rooms to family-configured Deluxe (2+2). Check each room page for exact bed configuration and area.

What facilities can I expect in the rooms?

Most rooms include a flat‑screen TV with satellite channels, free Wi‑Fi, refrigerator, safe, kettle/coffee maker, hairdryer, towels and a private bathroom. Many rooms have air conditioning; check the specific room description.

Tell me about the Apartment with terrace.

Apartments with a terrace are about 30 m² plus a 20 m² terrace, with two large double beds, a sitting area, a large bathroom (shower and bathtub) and the option for an extra bed (subject to availability). They are designed for guests seeking extra space and comfort.

Are there Economy rooms and what are they like?

Yes. Economy rooms are located on the 5th floor with skylights; they are optimized for comfortable stays at a lower price while still offering essentials like Wi‑Fi, TV, refrigerator and safe.

How can I make a reservation?

You can book via the hotel website, by phone (+48 12 421 76 40 or +48 12 430 19 69) or by email at biuro@jan-krakow.pl.

What are the check‑in and check‑out times?

Standard check‑in is from 15:00 and check‑out is until 12:00. Early or late requests may be possible on request; contact reception to confirm.

What is the cancellation and prepayment policy?

Cancellation and prepayment policies vary by room rate and accommodation type. Please review the specific conditions shown at booking for the selected room and dates.

Are there special discounts (e.g. Genius) or group rates?

Some promotions or Genius discounts may apply depending on dates and availability. For group bookings or special rates please contact the hotel directly.

Are children allowed and what are the child policies?

Children of any age are welcome. Children aged 4 and above are charged as adults. Cots may be available on request (subject to availability) — check the selected room option for accurate pricing and availability.

Are pets allowed at the hotel?

No, pets are not allowed at this property.

What payment methods are accepted?

The hotel accepts cash. Please check your booking confirmation or contact the hotel for other accepted payment methods at the time of your stay.

Is smoking allowed in rooms?

The hotel is non‑smoking throughout. Please use designated outdoor areas if you wish to smoke.

Is breakfast included and what is served?

Breakfast is served buffet‑style each morning in the conservatory (orangery). The buffet offers a wide selection of fresh dishes.

Does the hotel provide airport transfers or tours?

Yes. The hotel organizes airport transfers and a variety of tours (Old Town guided tours, food tours, bike tours) as well as excursions to Wieliczka Salt Mine, Auschwitz‑Birkenau and the Tatra Mountains. Transfers and tours can be booked through reception.

Does the hotel offer laundry or housekeeping services?

Yes. Daily housekeeping is included; additional services such as ironing, dry cleaning and laundry are available — please contact reception for details and pricing.

Is there a breakfast room, lobby or meeting space?

Yes. The ground‑floor conservatory (orangery) is used for breakfasts and can also host conferences and small events. The hotel also offers a spacious lobby area.

What hygiene and safety measures does the hotel follow?

Hotel Jan maintains high cleaning standards including regular disinfection, ozonation of the facility, provision of hygiene products in rooms and at reception, collaboration with medical care providers, and regular software and administrative security measures.

Is there central air conditioning?

There is no central air‑conditioning system for the entire building; however many rooms are equipped with individual air conditioning units. Check your selected room for AC availability.

How does the hotel protect personal and payment data?

The hotel uses SSL for data transmission, encrypted storage for personal data, hashed passwords, two‑factor authentication for management systems and regular backups and software updates. See the privacy policy for full details of data handling and your rights.

What should I do in case of a medical emergency?

Contact reception immediately — the hotel collaborates with medical care providers and can help arrange assistance.

Where can I find the hotel’s privacy policy?

The privacy policy is available on the hotel website (jan-krakow.pl). It explains how personal data and cookies are used, the administrator’s contact details, hosting details and your data protection rights.

What rights do I have regarding my personal data?

You have the right to access, rectify, delete, restrict processing, obtain data portability, and object to processing. For details or to exercise these rights contact biuro@jan-krakow.pl.

Does the site use cookies?

Yes. The website stores cookies on end‑user devices to collect information about site usage. You can manage cookies via your browser settings.

Who is the data controller for the website?

Hotel Jan is the data controller. Operator contact: Hotel Jan, ul. Grodzka 11, 31-006 Kraków; email: biuro@jan-krakow.pl.

Can Hotel Jan arrange airport transfers?

Yes. The hotel organizes airport transfers to and from the airport. Contact reception in advance to book and confirm pricing and pickup details.

What tours can I book through the hotel?

Popular options include guided Old Town walks, bike tours, 'Food tour — taste of Poland', trips to Wieliczka Salt Mine, Auschwitz‑Birkenau, and excursions to the Tatra Mountains. Reception can provide schedules and booking assistance.

Are private guides or custom tours available?

Yes — the hotel can assist in arranging private guides or custom itineraries. Contact the front desk with your preferences and group size.

How do I book a tour or transfer?

You can book tours and transfers via reception, by phone (+48 12 421 76 40 / +48 12 430 19 69) or by email at biuro@jan-krakow.pl. Advance reservations are recommended, especially in high season.

Does Hotel Jan operate other properties?

Yes. Hotel Jan manages other properties in Zakopane such as Apartamenty Jan (Ubocz 3b), Willa Jan (Ubocz 8a) and Willa LaBelle (Krupówki 40). Contact details for each property are available on the hotel website.

What local attractions are within walking distance?

From Hotel Jan you can easily walk to the Main Market Square, St. Mary’s Basilica, Wawel Castle, the Barbican and the Kazimierz district. The hotel is an excellent base for exploring Kraków on foot.

Can the hotel help with recommendations for restaurants and cafes?

Yes. The reception staff are happy to recommend local cafés, restaurants and spots to experience authentic Kraków cuisine.

Is parking available for guests visiting the other properties in Zakopane?

For Zakopane properties please contact the specific facility directly (contact details are listed on the hotel website) to confirm parking availability and arrangements.

How can I contact Hotel Jan?

Phone: +48 12 421 76 40 or +48 12 430 19 69. Email: biuro@jan-krakow.pl. Address: Grodzka 11, 31-006 Kraków.

What are typical check‑in and check‑out times?

Check‑in from 15:00. Check‑out until 12:00. If you need early check‑in or late check‑out, please contact reception — requests are subject to availability and may incur a fee.

Where do I find the hotel bank details for payments or transfers?

Bank details are provided in the hotel contact information and on booking confirmations. The hotel’s bank (as listed) is mBank; for precise account and SWIFT details contact biuro@jan-krakow.pl or see the contact page.

Which languages are supported by hotel staff?

Hotel Jan’s website and front desk provide information in Polish and English. For other languages please enquire and the team will advise on availability.

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